Welcome to 21st Century Leader! We are a consultancy that supports and develops authentic leaders through training, facilitation, coaching and bespoke leadership development programmes.


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Larry Reynolds, managing partner

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How to create a highly engaged team

by Larry Reynolds on July 6, 2015

You don’t need me to tell you that people who are highly engaged at work not only enjoy their job more but deliver better results.

But what creates a highly engaged team? Things like salary and working conditions generally have a very marginal effect. What makes the biggest difference is the way people are treated by their manager. A study by the Institute of Employment Studies found that managers who developed highly engaged teams had little in common except this:

‘The interest they took in people as individuals, and in developing and nurturing their teams, did not prevent them from tackling difficult issues like breaking bad news and managing poor performance. They shared a focus on performance and an expectation that their teams would deliver to a high standard.’

Does this describe you? If not, how do you need to change to be a more engaging manager?

When ‘No but’ is better than ‘Yes’ for building trust

June 5, 2015

Every day people are asking you to do things. If you’re asked to do something small and specific, you want to do it, and you are certain you can do it, it obviously makes sense to say yes. But often the things you are asked to do are a bit bigger, a bit vaguer, a […]

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Do you ‘we’ too much?

February 16, 2015

When you are having a difficult conversation with a member of your team, it’s tempting to use the word ‘we’ a lot, as in ‘we need to do something about your timekeeping.’ Using ‘we’ makes it sound softer, more inclusive somehow. But it’s also fundamentally misleading. Do you really mean ‘we’ – we both need […]

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Which level of trust are you at?

February 3, 2015

Think of someone you work with where the relationship is good, but not as good as you’d like it to be. You might choose a team member, a colleague, or a more senior manager. To what extent do they trust you? Level one – they know who you are. Level two – they trust you […]

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Telling the truth

January 15, 2015

Last week I was helping a senior manager to prepare a presentation to her board of directors about a key organisational change. Her approach was to frame the proposal as ‘current arrangements work well, and this change would make it even better.’ I asked her if this was true. ‘No’, she replied, ‘the current arrangements […]

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