Courageous conversations

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Leadership development

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Ten tips for brilliant one to one communication

by Larry Reynolds on March 24, 2014

1.    Be clear and specific

Most business communication is just too vague. If you want someone to do something, use the OPERA checklist to make sure you cover everything.

2.    Use examples, stories and anecdotes

Another way to make things clear is to use examples, stories and anecdotes. Here’s how to develop your story telling ability.

3.    Check understanding by making communication two way

Ask the other person to sum up their understanding, especially at the end of the conversation.

4.    Use the right tone of voice

Often a fairly neutral tone of voice is the best – certainly if you feel any kind of frustration when you are talking to this person. Use appropriate pauses and emphasis, even in a one to one meeting.

5.    Watch your non-verbals

You can’t see the expression on your face but they can – are you sure it’s sending the right message?

6.    Encourage people to give you feedback

You can hardly expect people to take your feedback and suggestions unless you role model encouraging and – if appropriate – acting on feedback from others

7.    Give people honest and appropriate feedback

E2C2 is the way to structure it

8.    Role model honesty and openness

If you are not open and honest you will be found out and your credibility will plummet to zero

9.    Be clear whether you are asking or telling

Don’t pretend you are asking someone for their opinion unless you are willing to act on it.

10.  Be yourself

Whatever you do, be your genuine authentic self.

What I learnt from Roger

January 30, 2014

Yesterday Roger, who is one of my associates, came to observe me delivering a course called Courageous Conversations. The final module of the course is about coaching, and as Roger is one of the best coaches I know, I asked him if he’d like to facilitate that part of the course. Watching Roger facilitating my […]

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What are the challenges facing L&D professionals in 2014?

January 16, 2014

It’s become a bit of a habit here at 21st Century Leader to talk to a selection of past, present and potential clients each month. We like to ask them about the challenges they are currently facing in the world of Learning and Development. While we do it for the most selfish of reasons – […]

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What I believe in

January 3, 2014

Larry Reynolds is managing partner of 21st Century Leader 1.             Family is more important than work That’s why I wept through most of Saving Mr Banks – essentially it’s a film about how important dads are to their children. 2.             Health is more important than work That’s why I run every other day. It’s also […]

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Upward feedback is critical to effective organisations

November 15, 2013

The higher up you are in an organisation, the less likely it becomes that people lower down the hierarchy will give you honest feedback. Most people are understandably reluctant to be seen criticising the person who determines whether they will be promoted or sidelined; and there’s probably something in the behaviour of senior managers that […]

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